New ask Hacker News story: Mom's Google Account Banned and Can't Talk to a Human

Mom's Google Account Banned and Can't Talk to a Human
3 by b8 | 0 comments on Hacker News.
My disabled mom recently was notified her Google account was banned for violating the T&C or something along those lines. She can't watch YouTube and had her YouTube TV subscription canceled. Is there any human that she could appeal to? Her granddaughter uses her account to make YouTube short videos and make comments with her YouTube account, so I'm not sure if she posted something that got her account banned. She's disabled and YouTube TV was the cheapest option for her to watch live TV... She tried using her other gmail account to watch YouTube, but it appears that the ban propagated to her other account (IP ban?).