New ask Hacker News story: Ask HN: How can a non-techie mom regain access to her FB account?

Ask HN: How can a non-techie mom regain access to her FB account?
89 by lsjfd | 51 comments on Hacker News.
I’m a mom of two young daughters and I have used my Facebook account mostly for work, and to communicate with my family, some of whom are now deceased. I have never pushed or broken Facebook’s rules or uploaded obscene images. On Monday my account was suspended because someone broke into my account and uploaded prohibited images and then also used my associated bank card to make a fraudulent purchase of £200. I had 2FA enabled so I have no idea how someone managed to access my account. I am not a techie. My bank has refunded the £200. Facebook won’t even tell me what I am supposed to have done nor will they unsuspend my account. The most I have got is that 27 of my posts go against the community standards on nudity or sexual activity - which is nonsense because I am just a mom using FB to connect with family and friends. I am not a porn star and I don’t upload such images. I am so upset because I have so many memories on the account with my Grandma and Grandad (both deceased), photos and videos of my two young daughters growing up, as well as many others. I sent my ID to FB and have not heard anything more. I feel scared that I have sent my ID to someone that has somehow hacked my account, used my bank card, and now knows more about me than before. I feel violated because of this and now Facebook won’t even listen to me. I am sure that a human at Facebook would be able to look and see that I didn’t do this. If they checked the IP addresses used if they just used common sense to see what has happened. Please, I am desperate, does anyone have any advice on what I can do next?